Terms of Website Use

IN GENERAL

These terms of use (“Terms”) tell you the rules for using www.loopster.co.uk (our “Site”). Please read them carefully. 

By using our Site, you accept these Terms and you agree to comply with them. If you do not agree to these Terms, do not use our Site.

We  may amend these Terms from time to time. We will notify you of any material amendments. Every time you wish to use our Site, please check these Terms. 

OTHER TERMS THAT MAY APPLY TO YOU  

The following additional terms also apply to your use of our Site:

  1. Our Terms of Sale set out additional information about any purchases you may make through the Site. 
  2. Our Returns Policy sets out everything you need to know if you want to return an item to us. 
  3. Our Terms of Selling to Loopster, set out additional information about any items that we might buy from you. 
  4. Our Privacy Policy explains how we process any personal data you provide to us. By using our Site, you consent to such processing. Information about the cookies placed on our Site can be found here.

WHO WE ARE AND HOW TO CONTACT US  

Loopster is operated by Loopster Ltd (“We” / “Us”). We are a limited company registered in England and Wales under company number 10767611 and have our registered office and main trading address at Loopster,  A207, The Chocolate Factory, 5 Clarendon Road, London N22 6XJ . Our VAT Registration Number is 277 3319 81. To contact us, please email support@loopster.co.uk

YOUR ACCOUNT

You are responsible for keeping your username and password confidential and for preventing unauthorised access to your account. You will be fully liable for any activities that occur under your account.

WE MAY SUSPEND OR WITHDRAW OUR SITE  

Our Site is provided on an ‘as-is basis.’ We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. 

SITE SECURITY AND VIRUSES

We do not guarantee that our Site will be secure or free from bugs or viruses. You should use your own virus protection software. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attack our Site in any way or attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.

LINKING TO OUR SITE  

You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site in any website that is not owned by you. If you wish to link to or make any use of content on our Site other than that set out above, please contact support@loopster.co.uk.

INTELLECTUAL PROPERTY

The intellectual property rights in our Site and in all content made available to you through it are the sole property of Loopster Ltd. All such rights are reserved by Loopster Ltd. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site, nor may you use any such content in connection with any business or commercial enterprise. 

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

The scope of our liability to you will differ depending on whether or not you make any purchases through the Site or if we buy any items from you.  Please see our Terms of Sale and our Terms of Selling to Loopster for further details of our liability to you in those circumstances.

Please note that we only provide the Site to you for your domestic and private use. You agree not to use our Site for any business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?  

These Terms, their subject matter and their formation, are governed by English law. You and we both agree that we will both first attempt to settle any dispute by negotiating in good faith, failing which the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

LOOPSTER TERMS OF SALE – WHEN WE SELL CLOTHING TO YOU

These are the terms on which we sell nearly-new children’s clothing to you (‘Terms’). Please read these Terms carefully before you place any orders. By placing an order with us you agree to accept these Terms. These Terms do not affect your statutory rights.

In order to for us to process your order, we will need to process certain of your personal data.  We respect your privacy and will do so in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

ABOUT US

Loopster is operated by Loopster Ltd (“We” / “Us”), a limited company registered in England and Wales under company number 10767611. Our registered office and main trading address is at A207, The Chocolate Factory, Clarendon Road, London N22 6XJ.

HOW TO CONTACT US

You can contact us by emailing us at support@loopster.co.uk or by writing to us at Loopster Ltd, The Chocolate Factory, Clarendon Road, London N22 6XJ.

OUR PRODUCTS 

All items shown on the Loopster website, unless otherwise mentioned, are nearly new i.e. second hand. We hand check all our items to ensure a good level of quality and condition.

Items may vary slightly from their pictures. The images of the items on our website are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of an item. Your item may therefore vary slightly from those images. We will not be responsible or liable for any differences between an image and an actual item.

PRICING 

Currency. All prices are in GBP / £ sterling.

VAT. Our items are not subject to VAT.

Price errors. We try to ensure that our items are correctly priced. It is possible however that, despite our efforts, an item may occasionally be incorrectly priced. If an item’s correct price at your order date is lower than the stated price, we will charge the lower amount. If an item’s correct price at your order date is higher than the stated price, we will contact you before we process your order. 

ORDERS

You may only place an order with us if you are 18 or over.

Please take the time to read and check your order at each step of the order process.

Order confirmation. After you have placed your order, you will receive an order confirmation setting out details of your items and the expected delivery time.

Acceptance of your order. Our acceptance of your order will take place when we email you this order confirmation, at which point a contract will come into existence between us.

If we cannot accept your order. If we are unable to accept your order (this might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline), we will email you and we will not charge you for the item(s).

Incorrect order information. We will not be responsible for any loss or damage you may experience if you provide incorrect information during the order process and this leads to the wrong items being delivered or your items being sent to the wrong address.

We only sell to the UK. Unfortunately, we do not accept orders from or deliver to addresses outside of the UK.

PAYMENT

The total amount in your basket must be paid upon ordering.

We accept payment with: 

  • Credit or debit card (Visa or MasterCard);
  • PayPal; or
  • Loopster credit. You can choose to pay for your order with Loopster credit (depending on the amount of credit available in your Loopster account).

    payments

When you sell clothes to us you can choose to be paid in Loopster credit.

  • When you send in your Loopy Clear-Out Bag we will sort through your clothes and then send you an offer. If you choose to accept the offer you can then choose to be paid in Loopster Credit in your account on the website.
  • Each Loopster credit will be the equivalent of £1 sterling and the credits will be placed in your online Loopster account for you to spend on future clothes.
  • We will add an additional 10% of Loopster credit to thank you for using the credit which will also be placed in your online account.
  • Your credit will be stored and available indefinitely, however you can choose to have it transferred to you in sterling to your bank account at any point by emailing us at support@loopster.co.uk. Unfortunately we will not be able to transfer the 10% bonus into sterling if we transfer the Loopster credits.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any associated delay or non-delivery.  

DELIVERY

Items will be delivered by Royal Mail to the address provided by you on your order form.

Delivery costs. Postage fees are not included on the initial order page but will be displayed and added to your order before you make payment and confirm your order. For details of our postage fees click here.

Delivery time. We will let you know the estimated delivery time for your item during the order process.

If you are not at home when the item is delivered. If no one is available to take delivery and the item cannot be posted through your letterbox, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the item from a local depot.

Faulty items. Loopster will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please contact us  at: support@loopster.co.uk as soon as possible.

Delayed deliveries. If delivery of your item is delayed, email us at support@loopster.co.uk and we will contact Royal Mail to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.

Delays outside of our control. If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.

When we may refuse to make a delivery. We may refuse to deliver an item to you if:

  • You do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due;
  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; or
  • You do not, within a reasonable time, allow us to deliver an item to you.

In any of those circumstances, we will refund any money you have paid in advance for items we have not delivered to you but we may deduct reasonable compensation for the net costs we will incur as a result of your actions.

IF YOU CHANGE YOUR MIND ABOUT ORDERING FROM US

If you change your mind about ordering an item from us, please contact us  at: support@loopster.co.uk.  If possible, please provide your order number, name, address, and details of your order. 

If you change your mind about ordering an item from us for any reason after the item has been dispatched to you or after you have received it, you must return the item to us. You must post it back to us at Loopster Ltd, A207, The Chocolate Factory, Clarendon Road, London N22 6XJ. Please email us at support@loopster.co.uk.

PROBLEM WITH AN ITEM?

If you have a question or complaint about an item, please contact us at: support@loopster.co.uk.  

You have a legal right to reject an item / not proceed with your order in certain circumstances. For example, if:

  • Your item is faulty or misdescribed;
  • We delivered your item late;
  • You have changed your mind about the item;
  • We have told you about an upcoming change to these Terms our Returns Policy or our Privacy Policy which you do not agree to;
  • We have told you about an error in the price or description of an item you have ordered and you do not wish to proceed with your order;
  • There is a risk that delivery of an item may be significantly delayed because of events outside of our control;
  • We have suspended deliveries for technical reasons, or notify you we are going to suspend deliveries for technical reasons, in each case for a period of more than 7 days; or
  • Because of something we have done wrong.

For more information, including details of when your refund will be made, of when delivery charges will be deducted from returns and of which items we cannot accept as returns, please see our Returns Policy

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of that failure or of our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for any loss or damage that is not foreseeable. 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including the right to receive items which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. However, to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to items you order from us.

We are not liable for business losses. We only supply items for domestic and private use. If you use our items for any commercial, business or re-sale purpose we will have no liability to you for, without limitation, any loss of profit, loss of business, business interruption, or loss of business opportunity.

OTHER IMPORTANT TERMS  

When you become responsible for the goods. An item will be your responsibility from the time we deliver the item to the address you gave us.

When you own goods. You own an item once we have received payment in full.

Nobody else has any rights under this contract. This contract is between you and us. No other person will be able to enforce any of its Terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these Terms.

Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the items in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the items in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the items in either the Northern Irish or the English courts.


 LOOPSTER TERMS OF SELLING CLOTHING TO US

These are the terms on which we buy nearly new children’s clothing from you (‘Terms of Selling’). Please read these Terms of Selling carefully before you consider sending us any clothing.

ABOUT US

Loopster is operated by Loopster Limited (“We” / “Us”), a limited company registered in England and Wales under company number 10767611. Our registered office and main trading address is at A207, The Chocolate Factory,  Clarendon Road, London N22 6XJ. 

HOW TO CONTACT US

You can contact us by emailing us at support@loopster.co.uk or by writing to us at Loopster, A207, The Chocolate Factory,  Clarendon Road, London N22 6XJ.

SELLING CLOTHES TO US: HOW IT WORKS 

1.    REQUEST A LOOPY CLEAR-OUT BAG

To send us your nearly new children’s clothes, you will first need to open a Loopster account and request a Loopy Clear-Out Bag to fill with clothes to sell and send to us. Click here to open your Loopster account.

Once we receive your request, we will send you a Loopy Clear-Out Bag by post free of charge and will enclose a pre-addressed label for you to use when you return it to us. 

2.    QUANTITY 

Each Loopy Clear-Out Bag must be filled with at least fifteen (15) items of nearly new children’s clothing. If you send us less that fifteen (15) items in any one Loopy Clear-Out Bag, we reserve the right to deduct the postal cost which we paid so that you could send the bag to us for free from the payment we issue you for your clothes.

If you have considerably more than fifteen (15) nearly new clothes to send to us, you can order more than one Loopy Clear-Out Bag free of charge. If you are unsure as to how many bags you may need, feel free to contact us to discuss your requirements at support@loopster.co.uk.

3.    CLOTHES THAT WE DO NOT ACCEPT

All clothes that we buy from you must meet the following criteria:

  • Be children’s clothing from 0-8 years;
  • The clothes must be nearly new, for example:
    • all stitching, buttons and zips must be in good condition;
    • no stains, holes or tears on the outside or inside of the clothes;
    • colours must not be faded;
    • no piling (little bobbles) on the materials;
    • no markings (such as children’s names) on the outside or inside of the clothes; and
    • all clothes must be recently washed and ironed.
  • We do not accept items from the following stores/brands: Sainsburys, Tesco, Asda, Morrisons, Primark or H&M.  This list may be subject to change so please check back regularly. If you are unsure whether we will accept a certain brand, don’t hesitate to contact us before sending us your item.
  • If in doubt, please don't send us anything of a lesser quality than you would be happy to buy.
  • New clothes with the price tag still on will also be accepted and we will pay more for these clothes than for the equivalent used clothes.
  • We do not accept any of the following types of items in any condition:
    • Children’s shoes that have been worn or accessories such as: glasses, hats, caps, bonnets, belts, straps, gloves, scarfs, or bibs;
    • Underwear: briefs, knickers, socks, long underwear;
    • Home-made or knitted clothes;
    • Clothes with no brand or size labels; or
    • Counterfeit clothes (we will have full discretion to determine if an item is counterfeit).

We will not accept clothes that do not meet all of the above criteria.

4.    IF YOU SEND US CLOTHES THAT WE DO NOT ACCEPT

When requesting a Loopy Clear-Out Bag, you will be asked to choose what to do with any clothes that do not fulfil our criteria.

The options are:

(a)   you can ask us to donate them to the charity ‘Traid’or

(b)   ask us to return them to you (you must pay our reasonable postage fees if so).

(c)    If later on, you change your mind about which option you wish to choose, we will not be responsible for your loss if we have already donated them to Traid.

5.    GETTING YOUR LOOPY CLEAR- OUT BAG TO US

You can send your filled Loopy Clear-Out Bag to us by Royal Mail.

Please put your minimum of fifteen (15) items of clothing inside the pre-labelled Loopy Clear-Out Bag, close it completely with the adhesive strip and drop it at your nearest Post Office.  It is free, postage has already been paid!

6.    HOW MUCH WILL WE PAY YOU FOR YOUR CLOTHES?

To get an idea of how much we might pay you for an item of clothing before you send it to us, you can consult our ‘How much will I be paid?’ guide here.

Upon receiving your clothes, we will inspect and assess every item against our buying criteria

We will then email you a non-negotiable price offer for each item we can accept.

If you want to accept our offer, you then need to select how you would like to be paid (see the Payment section below).

If you don’t want to accept our offer we will return your items to you (you must pay our reasonable postage costs for this).

Loopster will negotiate the shipping or postal cost of returning your clothes with you on an individual basis by email. We will send them by Royal Mail and they will be returned within 2-3 working days at an approximate cost of £3.00 to £4.00.

7.    PAYMENT

When you accept our offer of a price for an item, you will then need to tell us how you would like to be paid.

The options are:

(a)   When you sell clothes to us you can choose to be paid in Loopster credit.

  • When you send in your Loopy Clear-Out Bag we will sort through your clothes and then send you an offer. If you choose to accept the offer you can then choose to be paid in Loopster Credit in your account on the website.
  • Each Loopster credit will be the equivalent of £1 sterling and the credits will be placed in your online Loopster account for you to spend on future clothes.
  • We will add additional 10% of Loopster credit to thank you for using the credit which will also be placed in your online account.
  • Your credit will be stored and available indefinitely, however you can choose to have it transferred to you in sterling to your bank account at any point by emailing us at support@loopster.co.uk. Unfortunately we will not be able to transfer the 10% bonus into sterling if we transfer the Loopster credits.

(b)   via Paypal. If you choose this option, we will make payment within fourteen days to your Paypal account;

(c)    direct into your bank account. If you choose this option, you will need to provide us with your bank sort code and account number in your Loopster account and we will make payment within fourteen days of receiving this information. Your bank details will be protected by Secure Socket Layer technology and deleted within 30 days of payment being made.

 8.    LIABILITY

Before your filled Loopy Clear-Out Bag reaches us:

Royal Mail will usually accept liability for any filled Loopy-Clear Out Bag that has been dispatched to us via Royal Mail up to a value of £100.

If you are concerned about an incident during dispatch to us, please contact us at support@loopster.co.uk.

Once your filled Loopy Clear-Out Bag reaches us:

Once your filled Loopy Clear-Out Bag arrives with us, we accept full responsibility for it.

If your filled Loopy Clear-Out Bag is lost or damaged once it is in our possession, we will reimburse you for the cost of your items. If this happens, we will contact you in advance to agree a price.

 

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