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Terms and Conditions

TERMS OF WEBSITE USE

 Please read these Terms carefully before using our website.

 

WHO WE ARE AND HOW TO CONTACT US

www.loopster.co.uk is a website operated by Loopster Limited (“we”/ “us”). We are a private limited company registered in England and Wales under company number 10767611 and have our registered office and main trading address at Loopster, Unit 7, Newport Business Centre, Corporation Road, Newport NP19 4RF. Our VAT Registration Number is 277 3319 81.

 

To contact us, please email support@loopster.co.uk

 

BY USING OUR SITE, YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our site.

 

WE MAY MAKE CHANGES TO THESE TERMS

We may amend these Terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 15.02.2021.

 

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

 These Terms refer to the following additional terms, which also apply to your use of our site: 

  1. Our Terms of Sale set out additional information about any purchases you may make through the site.
  2. Our Returns Policy sets out everything you need to know if you want to return an item to us.
  3. Our Terms of Selling to Loopster, set out additional information about any items that we might buy from you.
  4. Our Privacy Policy explains how we process any personal data you provide to us. By using our site, you consent to such processing. See further under How we may use your personal information.
  5. Our Cookie Policy provides information about the cookies placed on our site.

 

WE MAY MAKE CHANGES TO OUR SITE 

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. Our site is made available free of charge.

Our site is provided on an ‘as-is basis.’ We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. 

 

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE 

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under a contract.

 

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE 

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at support@loopster.co.uk

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark registrations, copyright laws and treaties around the world. All such rights are reserved.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us. You must not use any photographs, video or any graphics separately from any accompanying text.

 

DO NOT RELY ON INFORMATION ON THIS SITE 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

LINKING TO OUR SITE 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other side, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact support@loopster.co.uk.

 

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

 

SITE SECURITY AND VIRUSES 

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attack our site in any way or attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION 

We will only use your personal information as set out in our Privacy Policy.

 

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

The scope of our liability to you will differ depending on whether or not you make any purchases through the Site or if we buy any items from you.  Please see our Terms of Sale below and our Terms of Selling to Loopster (to which you will have agreed prior to transacting with us) for further details of our liability to you in those circumstances.

Please note that we only provide the site to you for your domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

 

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

 These Terms, their subject matter and their formation, are governed by English law. You and we both agree that we will both first attempt to settle any dispute by negotiating in good faith, failing which the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

 

LOOPSTER TERMS OF SALE – WHEN WE SELL CLOTHING TO YOU

 

1. THESE TERMS

 These are the terms and conditions on which we sell new and second-hand children’s and women’s clothing to you (‘Terms’). Please read these Terms carefully before you place any orders. These Terms tell you who we are, how we will sell items to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

2. ABOUT US

 We are Loopster Limited, a private limited company registered in England and Wales under company number 10767611. Our registered office and main trading address are at Unit 7, Newport Business Park, Corporation Road, Newport NP19 4RF. Our VAT registration number is 277331981.

 

3. HOW TO CONTACT US

You can contact us by emailing support@loopster.co.uk or by writing to us at Loopster Limited, Unit 7, Newport Business Centre, Corporation Road, Newport NP19 4RF. When we use the words “writing” or “written” in these Terms, this includes emails.

 

4. HOW WE MAY USE YOUR PERSONAL INFORMATION

In order to for us to process your order, we will need to process certain of your personal data.  We respect your privacy and will only use your personal information as set out in our Privacy Policy.

 

5. OUR ITEMS

5.1         The condition of our items. All children’s wear on our site, unless otherwise mentioned, is second-hand. We hand check all our items to ensure a good level of quality and condition. The women’s wear on our site is new and second-hand.

5.2         Items may vary slightly from their pictures. The images of the items on our site are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of an item. Your item may therefore vary slightly from those images. We will not be responsible or liable for any differences between an image and an actual item.

5.3         Ownership of intellectual property rights. We are the owner or authorised licensee of all intellectual property rights in our website (and in the material published on it). By intellectual property rights we mean any patent, copyright, trademark, trade name, service mark, registered design, design right (registered or unregistered), know-how and/or trade secret, any similar rights protected in any jurisdiction, whether now existing or in the future). The website and material on the website and our items are protected by trademark registrations, copyright laws and treaties around the world. All such rights are reserved.

 

6. PRICING

6.1            Currency. All prices are in GBP / £ sterling.

6.2            VAT. Children’s clothing is not subject to VAT. Women’s clothing is subject to VAT. The price of the item (and whether or not it includes VAT) will be the price indicated on the order page when you placed your order.

6.3            We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item in full before the change in the rate of VAT takes effect.

 6.4            Price errors. We take reasonable care to ensure that our items are correctly priced. It is possible however that, despite our efforts, an item may occasionally be incorrectly priced. If an item’s correct price at your order date is lower than the stated price, we will charge the lower amount. If an item’s correct price at your order date is higher than the stated price, we will contact you before we process your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any items provided to you.

 

7. ORDERS: OUR CONTRACT WITH YOU

7.1            Your age. You may only place an order with us if you are 18 or over.

7.2            Order confirmation. Please take the time to read and check your order at each step of the order process. After you have placed your order, you will receive an order confirmation setting out details of your items.

7.3            Acceptance of your order. Our acceptance of your order will take place when we email you the order confirmation, at which point a contract will come into existence between us.

7.4            If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and we will not charge you for the item(s). This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the item or because we are unable to meet a delivery deadline.

7.5            Incorrect order information. We will not be responsible for any loss you may suffer if you provide incorrect information during the order process and this leads to the wrong item or items being delivered, or to your items being sent to the wrong address.

 7.6            We are UK based and only sell to the UK. We do not promote our website outside the UK. Unfortunately, we do not accept orders from or deliver to addresses outside of the UK.

 

8. PAYMENT

 8.1            The total amount in your basket must be paid upon ordering.

We accept payment via:

  • Credit or debit card (Visa or MasterCard)
  • PayPal
  • Loopster Credit (for more information on Loopster Credit see our Terms of Selling to Loopster)

 8.2            Refused payments. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any associated delay or non-delivery of our items.  

 

9. DELIVERY

9.1            Royal Mail. Items will be delivered by Royal Mail to the address provided by you on your order form.

9.2            Delivery costs. The costs of delivery will be displayed to you on our website prior to confirming your order. For details of our postage costs click here.

9.3            Delivery time. You can choose your delivery time during the order process. At the time of writing options are 24 hour or 48 hour tracked.

9.4            If you are not at the delivery address when the item is delivered. If no one is available to take delivery and the item cannot be posted through your letterbox, Royal Mail will leave you a note informing you of how to rearrange delivery or collect the item from a local depot.

 9.5            Faulty items. We will carefully package all orders to ensure safe delivery. Please check the condition of your item when it arrives. If there is a fault with an item as result of the delivery process, please email support@loopster.co.uk providing photographic evidence within 14 days of the delivery date.

 9.6            Delayed deliveries. If delivery of your item is delayed, email support@loopster.co.uk and we will contact Royal Mail to help locate it. However, we will not be responsible for delivering an item late or not delivering part of an order if the delay is caused by you not giving us the information we need within a reasonable time of us asking for it.

 9.7            If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect your item(s) from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

 9.8            We are not responsible for delays outside of our control. If delivery of your item is delayed by an event outside of our reasonable control, we will contact you as soon as possible and will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us if you would like a refund for any items you have paid for but not received.

 9.9            When you become responsible for the goods. An item will be your responsibility from the time we deliver it to the address you gave us.

9.10         When you own goods. You own an item only once we have received payment in full for it.

 9.11         When we may refuse to make a delivery. We may refuse to deliver an item to you if (a) you do not make any payment to us when it is due and you still do not make payment within 5 working days of us reminding you that payment is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide you with an item; (c) if you give us incomplete or incorrect information; or (d) you do not, within a reasonable time, allow us to deliver an item to you. In any of those circumstances, we may end the contract and refund any money you have paid in advance for items we have not delivered to you, but we may deduct reasonable compensation for the net costs we will incur as a result of you breaking the contract.

 

10. PROBLEM WITH AN ITEM?

 If you have a question or complaint about an item, please email support@loopster.co.uk.

 

11. IF YOU CHANGE YOUR MIND ABOUT ORDERING FROM US.

If you change your mind about ordering an item from us, please email support@loopster.co.uk.  If possible, please provide your order number, name, address, and details of your order. If you change your mind after the item has been dispatched or after you have received it, you must return the item to us at Loopster, Unit 7, Newport Business Centre, Corporation Road, Newport NP19 4RF within 14 days of delivery. You will have to pay for return postage. Please email us prior to posting at support@loopster.co.uk.

 

12. YOUR RIGHTS TO END THE CONTRACT

 12.1         You have a legal right to reject an item / not to proceed with your order in certain circumstances. For example, if:

 

  • Your item is faulty or misdescribed;

 

  • We delivered your item late;

 

  • You have changed your mind about the item;

 

 

  • We have told you about an error in the price or description of an item you have ordered and you do not wish to proceed with your order;

 

  • There is a risk that delivery of an item may be significantly delayed because of events outside of our control;

 

  • We have suspended deliveries for technical reasons, or notify you we are going to suspend deliveries for technical reasons, in each case for a period of more than 7 days; or

 

  • Because of something we have done wrong or because of something we have told you we are going to do.

 

12.2         If you are ending your contract with us for a reason set out in clause 12.1 above, the contract will end immediately, and we will refund you in full for any items which have not been provided and you may also be entitled to compensation.

 

12.3         Your rights in respect of defective items. We are under a legal duty to supply items that are in conformity with this contract. Nothing in these Terms will affect your legal rights.

 

12.4         More information. For more information, including details of when your refund will be made, of when delivery charges will be deducted from returns and of which items we cannot accept as returns, please see our Returns Policy. 

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGES SUFFERED BY YOU

 

13.1       We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

 

13.2       We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rightsand for defective products under the Consumer Protection Act 1987 including the right to receive items which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. However, to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to items you order from us.

 

13.3       We are not liable for business losses. We only supply items for domestic and private use. If you use our items for any commercial, business or re-sale purpose we will have no liability to you for, without limitation, any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

14. OTHER IMPORTANT TERMS

 

14.1         Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these Terms.

 

14.2         Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the items in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the items in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the items in either the Northern Irish or the English courts.

 

14.3         We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation.

 

14.4         You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, if you are a consumer you may transfer your rights under this contract to a person who has acquired the item. We may require the person to whom your rights are transferred to provide reasonable evidence that they are now the owner of the relevant item.

 

14.5         If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

SELLING CLOTHES TO US: HOW IT WORKS

OPEN A LOOPSTER ACCOUNT AND REQUEST A LOOPSTER CLEAR-OUT BAG

To send us your clothes, you will need to open a Loopster account and request a Loopster Clear-Out Bag to fill with clothes to sell and send to us. Click here to open your Loopster account.

Once we receive your request, we will send you a Loopster Clear-Out Bag by post with a pre-addressed label for you to use when you return it to us. 

 

QUANTITY

Each Loopster Clear-Out Bag must be filled with at least fifteen (15) items of clothing. If you have considerably more than fifteen (15) items of clothing to send to us, you can order more than one Loopster Clear-Out Bag free of charge. If you are unsure how many bags you may need, feel free to contact us at support@loopster.co.uk to discuss your requirements.

 

CLOTHES THAT WE DO NOT ACCEPT

 All clothes that we buy from you must meet the following criteria:

  • Be women’s clothing or children’s clothing from 0-16 years;
  • The clothes must be new or nearly new, for example:
    • all stitching, buttons and zips must be in good condition;
    • no stains, holes or tears on the outside or inside of the clothes;
    • colours must not be faded;
    • no piling (little bobbles) on the materials;
    • no markings (such as children’s names) on the outside or inside of the clothes; and
    • all clothes must be recently washed and ironed.
    • We do not accept items from the following stores/brands: Sainsburys, Tesco, Asda, Morrisons, Primark, Boots Miniclub, M&Co, Carters or H&M.  This list may be subject to change so please check these Terms of Selling regularly. If you are unsure whether we will accept a certain brand, don’t hesitate to contact us before sending us your item.
    • We do not accept bodysuits from Next, Marks and Spencer, Mothercare or Bluezoo.
    • If in doubt, please don't send us anything of a lesser quality than you would be happy to buy.
    • New clothes with the price tag still on will be accepted and we will pay more for these clothes than for the equivalent used clothes.
    • We do not accept women’s “fast fashion” clothes from Boohoo, Asos, Missguided etc.
    • We do not accept any of the following types of items in any condition:
      • Children’s accessories such as: glasses, belts, straps, gloves, scarfs, or bibs;
      • Underwear: briefs, knickers, socks or long underwear;
      • Home-made or knitted clothes;
      • Clothes with no brand or size labels; or
      • Counterfeit clothes (we will have full discretion to determine if an item is counterfeit).

 We will not accept clothes that do not meet all the above criteria.

 

SELLER RATINGS

We currently receive a significant volume of items which do not meet all the above criteria. As a result, from February 2021, we are introducing an internal rating system against which we will assess all Sellers. Ratings will be based exclusively and fairly on the above criteria. If you send items to us which do not meet all the above criteria, you may receive a low rating. If you receive a low rating as a Seller you will not be able to sell to us again.

 

IF YOU SEND US CLOTHES THAT WE DO NOT ACCEPT

When requesting a Loopster Clear Out Bag, you will be asked to choose what to do with any clothes that do not fulfil our criteria. You can:

(a)    Ask us to donate them to the charity “Traid”; or

(b)    Ask us to return them to you (you must pay our reasonable postage fees if so).

If later on, you change your mind about which option you wish to choose, we will not be responsible for your loss if we have already donated your clothes to Traid.

 

GETTING YOUR LOOPSTER CLEAR-OUT BAG TO US

Please send your filled Loopster Clear-Out Bag to us by Royal Mail.

 Please put your minimum of fifteen (15) items of clothing inside the pre-labelled Loopster Clear-Out Bag, close it completely with the adhesive strip and drop it at your nearest Post Office.

 

HOW MUCH WILL WE PAY FOR YOUR CLOTHES?

To get an idea of how much we might pay you for an item of clothing before you send it to us, you can consult our ‘How much will I be paid?’ guide.

Upon receiving your clothes, we will inspect and assess every item against our buying criteria. 

We will then email you a non-negotiable price offer for each item we can accept.

If you want to accept our offer, you need to tell us how you would like to be paid (see the Payment section below).

If you don’t want to accept our offer we will return your items to you (you must pay our reasonable postage costs for this). We do not accept partial offers.

Loopster will negotiate the shipping or postal cost of returning your clothes with you on an individual basis by email. We will send them by Royal Mail and they will be returned within 2-3 working days at an approximate cost of £3.00 to £4.00.

 

PAYMENT

When you accept our offer of a price for an item, you must promptly tell us how you would like to be paid.

The options are:

(a)     Via PayPal. If you choose this option, we will make payment within fourteen days to your PayPal account.

(b)    Direct into your bank account. If you choose this option, you must provide us with your bank sort code and account number in your Loopster account and we will make payment within fourteen days of receiving this information. Your bank details will be protected by Secure Socket Layer technology and deleted within 30 days of payment being made.

(c)     Via Loopster Credit. If you choose this option, you will be allocated Loopster Credit in the same amount as is owed to you plus an additional 10% and you will be able to use your Loopster Credit towards any future purchases on www.loopster.co.uk.

 

If you do not respond to our offer and provide your payment details within two calendar months of our first contacting you, we will take ownership of your items. They will either be sold or given to charity, at our sole discretion.

 

Please see our Privacy Policy for information regarding how we handle your payment information.

 

LIABILITY

BEFORE YOUR FILLED LOOPSTER CLEAR-OUT BAG REACHES US:

Royal Mail will usually accept liability for any filled Loopy-Clear Out Bag that has been dispatched to us via Royal Mail up to a value of £100. If you are concerned about an incident during dispatch to us, please contact us at support@loopster.co.uk.

 

ONCE YUR FILLED LOOPSTER CLEAR-OUT BAG REACHES US:

Once your filled Loopster Clear-Out Bag arrives with us, we accept full responsibility for it. If your filled Loopster Clear-Out Bag is lost or damaged once it is in our possession, we will reimburse you for the cost of your lost or damaged items. If this happens, we will contact you in advance to agree a price.